プライバシーポリシー

Privacy Policy

SINQWELL (hereinafter referred to as “the Company”) establishes the following Privacy Policy (hereinafter referred to as “this Policy”) regarding the handling of users’ personal information in the services provided on this website (hereinafter referred to as “the Service”).

Article 1 (Personal Information)

“Personal Information” refers to “personal information” as defined in the Personal Information Protection Act, which is information about living individuals that can identify a specific individual by name, date of birth, address, telephone number, contact information, and other descriptions contained in such information, as well as data relating to appearance, fingerprints, and voiceprints, and information that can identify a specific individual from that information alone (personal identification information), such as the insurer number on a health insurance card.

Article 2 (Method of Collecting Personal Information)

The Company may ask for personal information such as name and email address when users register to use the Service.

Account deletion is possible within the app. Records of shared use may remain for consistency purposes but will be anonymized so that individuals cannot be identified.

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:

For the functionality of the application

To respond to inquiries from users (including identity verification)

To send emails about new features, updates, campaigns, etc. of the services currently used by users, as well as information about other services provided by the Company

To contact users as necessary, such as for maintenance and important notices

To identify users who violate the Terms of Use or attempt to use the Service for fraudulent or improper purposes, and to refuse their use

To enable users to view, change, or delete their own registration information and view their usage status

To charge users for paid services

For purposes incidental to the above purposes of use

Article 4 (Change of Purpose of Use)

The Company may change the purpose of use of personal information only when it is reasonably recognized that the purpose of use is related to that before the change.

When the purpose of use has been changed, the Company shall notify users of the changed purpose by the method prescribed by the Company or publish it on this website.

Article 5 (Provision of Personal Information to Third Parties)

The Company will not provide personal information to third parties without the prior consent of users, except in the following cases. However, this excludes cases permitted by the Personal Information Protection Act and other laws and regulations.

When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the person

When it is particularly necessary for improving public health or promoting the sound growth of children and it is difficult to obtain the consent of the person

When it is necessary to cooperate with a national agency, local government, or an individual or entity entrusted by them in executing affairs prescribed by laws and regulations, and obtaining the consent of the person may impede the execution of such affairs

When the Company has announced or publicly disclosed the following matters in advance and has notified the Personal Information Protection Commission:

The purpose of use includes provision to third parties

Items of data provided to third parties

Means or methods of provision to third parties

Stopping the provision of personal information to third parties at the request of the person

Method of accepting requests from the person

Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of such information shall not be considered a third party:

When the Company outsources all or part of the handling of personal information to the extent necessary to achieve the purpose of use

When personal information is provided as a result of business succession due to merger or other reasons

When personal information is to be used jointly with a specific person, and the user has been notified in advance, or has been put in a state where the user can easily know, of that fact, the items of personal information to be used jointly, the scope of joint users, the purpose of use of the users, and the name or title of the person responsible for the management of such personal information

Article 6 (Disclosure of Personal Information)

When the Company is requested by a person to disclose personal information, the Company will disclose it to the person without delay. However, if disclosure falls under any of the following, the Company may not disclose all or part of it, and if the Company decides not to disclose it, the Company will notify the person to that effect without delay. A fee of 1,000 yen will be charged for each disclosure of personal information.

When there is a risk of harming the life, body, property, or other rights and interests of the person or a third party

When there is a risk of significant hindrance to the proper execution of the Company’s business

When it would violate other laws and regulations

Notwithstanding the provisions of the preceding paragraph, in principle, information other than personal information, such as history information and characteristic information, will not be disclosed.

Article 7 (Correction and Deletion of Personal Information)

Users may request the Company to correct, add, or delete (hereinafter referred to as “correction, etc.”) personal information held by the Company if such personal information is incorrect, by following the procedures determined by the Company.

If the Company receives a request under the preceding paragraph from a user and determines that it is necessary to respond to the request, the Company will make the correction, etc. of the personal information without delay.

When the Company makes corrections, etc. based on the provisions of the preceding paragraph, or when the Company decides not to make corrections, etc., the Company will notify the user without delay.

Article 8 (Suspension of Use of Personal Information)

If the Company is requested by a person to suspend or erase the use of personal information (hereinafter referred to as “suspension of use, etc.”) on the grounds that it is being handled beyond the scope of the purpose of use or that it has been acquired by fraudulent means, the Company will conduct the necessary investigation without delay.

Based on the results of the investigation in the preceding paragraph, if the Company determines that it is necessary to respond to the request, the Company will suspend the use, etc. of the personal information without delay.

When the Company suspends use, etc. based on the provisions of the preceding paragraph, or when the Company decides not to suspend use, etc., the Company will notify the user without delay.

Notwithstanding the preceding two paragraphs, if it is difficult to suspend use, etc., such as when it costs a large amount, and alternative measures necessary to protect the rights and interests of users can be taken, these alternative measures will be taken.

Article 9 (Changes to the Privacy Policy)

The content of this Policy may be changed without notice to users, except for matters stipulated separately by laws and regulations and this Policy.

Unless otherwise specified by the Company, the revised Privacy Policy will take effect from the time it is posted on this website.

Article 10 (Contact for Inquiries)

For inquiries regarding this Policy, please contact us through the inquiry form.